Yosemite Aramark Contract Should Have Been Cancelled.

I need to have my eyes checked. I read that weird "0" from the Superintendent like it was a 3. However it seems to make even less sense that the Superintendent altered the 2019 Marginal AOR score on April 10th of 2020. The covid pandemic had just barely started and Aramark had not even had time to demonstrate "strong collaboration...in a public health crisis".

Something seems incredibly stinky about the Superintendent altering the 2019 AOR rating score for Aramark at Yosemite. They should have been given the boot, or at least been forced to actually follow the contract and shape up or ship out. I realize that this was during covid, but that does not excuse how horrible Aramark was before covid. Nor should it continue to provide cover for Aramark's horrible mismanagement in Yosemite.

Thank you for exposing this. So the NPS is allowing Aramark to spill diesel and toxic chemicals, which will go into the groundwater and the Merced River, not to mention kill wildlife and have public health effects. Sadly, this doesn't surprise me, given the near total capitulation to industry of governmental agencies that are supposed to protect the environment.

The AORs document ongoing issues with trash and recycling not being dealt with properly. It's been documented that 3 bears had to be put down after incidents at Curry and the Ahwahnee one year. Aramark has also used rodenticides and other pesticides that may have harmed Yosemite wildlife beyond the intended targets.

The Yosemite Superintendent warns Aramark that they can not raise rates with a Marginal or Unsatisfactory score on the 2018 AOR.

"Such scores represent failure for the concessioner to substantially meet visitor service standards and/or administrative requirements. While your score merits withholding rate approvals for the 2019 operating season, we are willing to allow conditional rate approvals to proceed given the following stipulations.

The Visitor Transportation System (VTS) must operate with a high degree of service and reliability going forward. As you are aware, we have received a substantial number of complaints related to the VTS in 2018, with visitors reaching a point of frustration that would compel unsafe behavior in the form of human chains and other angry behavior towards your shuttle drivers and fellow visitors. This cannot happen anymore. You must provide sufficient staff to operate and maintain a working VTS to the satisfaction of the National Park Service as reflected in the approved 2019 VTS budget.

You must adhere to the contract compliance items specified in your contract including submission of required reports and deliverables, charging correct rates, appropriate staffing, and providing required and authorized services on agreed opening and closing schedules and hours of operation.

While some degree of visitor complaints are to be expected, we expect your visitor satisfaction scores to remain above 60 percent. As we have discussed in previous settings, if scores fall below 60 percent, we will require detailed visitor comments, and may require you to implement a paper comment card system.

You must meet visitor service standards and administrative requirements for the remainder of 2019.

All rate approvals issued from the date of this letter for the remainder of the 2019 operating season will be conditional based upon the stipulations mentioned above. If the National Park Service determines that the stipulations are not being met by June 1, 2019, rate approvals issued from the date of this letter may be rescinded and additional rate increase requests will not be considered for the remainder of 2019. If the stipulations are met as of June 1, 2019, but do not continue throughout the year, rate approvals issued

be considered for the remainder of 2019. Ail rescinded rate approvals will revert to 2018 amounts.

The National Park Service appreciates your continued commitment and effort to effectively serve both the public and the local community. We are choosing to allow this grace period because of the great partnership demonstrated by you and your staff. Your efforts during the Ferguson Fire and recent storms at the beginning of 2019 give us hope that you can turn operations around, and that we will not need to withhold rate increase approvals in 2019 nor in the future. We look forward to your improved performance this year, and to you receiving a superior score in 2019. If you have questions, please contact Concessions Management Chief David Miyako at (209) 372-0274.

Sincerely,

Michael T. Reynolds Superintendent"

Aramark is the worst company I ever worked for.
They have all these listed problems plus major payroll problems.
They allow Supervisors to do union work.
They have little to no support for mid-level managers.
They don't pay nearly enough. In & Out Burger in Fresno pays new hires $21 per hour. Why would anyone come to Yosemite for $16 an hour ? We have been so short of employees every year.
Aramark only cares about it's stockholders. Employees come last.