Laborfest: Do call center's serve labor union members well?

Will Call Center Servicing Solve Labor's 'Customer Satisfaction' Problems?
A presentation by labor journalist Steve Early and others.
A new trend in the trade unions and especially the SEIU is the introduction of Call Centers to deal with members grievances and questions. These call centers are advertised as a new way of servicing and providing labor information to union members throughout the state and the country. They coincide with the establishment of mega locals of tens and hundreds of thousands of members. This presentation will look at what these call centers are, how they work and the logic of the call center agenda. Steve Early is working on a book on new developments in labor and in particularly the SEIU.
See also:
http://www.laborfest.net/2008schedule.htm